Complaints procedure

Complaints Procedure

Last updated: October 1, 2026.

Submit a complaint

Are you not satisfied with a product, delivery, or our service? Please email your complaint along with your order number to support@elevare-eu.com. We will confirm receipt within 2 business days and provide a substantive response within 14 days.

Returns

You have a 30-day reflection period (the legal requirement is 14 days). Please read the procedure on the Exchanges & Returns page.

Dispute resolution

If we cannot resolve the issue together, you as a consumer can submit the dispute to an independent dispute resolution mechanism. More information can be found via the European Commission's ODR platform: https://ec.europa.eu/consumers/odr. You can also contact the Disputes Committee (Geschillencommissie) via www.degeschillencommissie.nl or the Authority for Consumers and Markets (ACM) via www.acm.nl.